Phil Collett and Chris Roberts of Belvoir Bury, affectionately known as ‘The Bury Boys,’ give their reactions to winning one of Belvoir’s top awards!
Q How did it feel for Belvoir Bury to be shortlisted as a finalist?
A Amazing! We felt really honoured to be recognised for the efforts we have put into our business over the past 12 months.
Q What impact will winning a Belvoir award have on your business and your team?
A We can hardly find words to describethe impact! It will just prove to the teamthat Belvoir sees us as the best new startand that their contribution toward uswinning has not gone unnoticed fromfranchisor level.
Q What has been your biggest achievement?
A Achieving breakeven point before year-end and completing 144 move-ins during the first year.
Q How are you faring against local competitors and how do you stay ahead of the game?
A Each week we are ranked between first and third for new instructions on Rightmove. We have joined all local networking meetings and are part of the town’s “Best of Bury” marketing scheme, which we believe helps to give us the edge.
Q How important is good customer service to you?
A We strongly agree with Belvoir’s core values and display them on the office wall for all can see. Customer service can be measured by how many word of mouth referrals you get. You know if somebody says: “This person recommended you” that the customer service you provided has had an impact and this is why they are in front of you looking for the same level of service that you offered their friend/family member.
We always give everybody 110% of our efforts, as this is how we want to be treated by others. As landlords and tenants ourselves we know the level of service we want.
Q What does winning this award mean to you?
A It means the world! No words can really describe how we feel but it is a massive achievement and we have put so much hard work into our branch that this will motivate our team and encourage us so to do even better in 2014!
Q What are your future plans?
A We have recently taken on a second branch in Oldham. This office has had a couple of owners in the past and we can see the huge potential it has. Oldham has just been linked to Manchester city centre, which we think could mean that it will be the next town to grow fast! We aim to be the number one agency of choice in the town and will give it all our efforts to make this happen. Within the next two years we would like a third territory in a larger town so that we may open a main office and a satellite.