Belvoir backs Consumer Rights

Belvoir backs Consumer Rights

Belvoir is pleased to support SAFEagent Awareness Week 2015 and also appreciates new provisions to the Consumer Rights Acts that require all letting agents to display fees.

“I am very happy that Belvoir is a founder member of SAFEagent,” says Dorian Gonsalves, Belvoir’s Director of Commercial and Franchising.

“SAFE, which stands for Safe Agent Fully Endorsed, is an industry recognised mark, and represents businesses that are members of a recognised Client Money Protection (CMP) Scheme.

“I am thrilled to offer Belvoir’s support to SAFEagent Awareness Week, which runs from 1st to 5th June, 2015. This annual campaign joins over 3000 lettings agents across the UK in their determination to raise understanding amongst consumers of the significance of using a property management agent that offers CMP.

“Belvoir also welcomes the fact that from 27 May 2015, all lettings and management firms in England and Wales are now obliged to display their fees and charges to landlords and tenants, as well as showing whether or not they are part of a Client Money Protection Scheme.

“Belvoir has long been a campaigner of consumer rights and self-regulation, and enterprises such as SAFEagent and mandatory requirements for more clarity in the industry can only be a positive thing for landlords and tenants.

“Unlike rogue landlords, agents that belong to a professional CMP scheme have expert indemnity insurance, rigorous accounting standards, a customer complaints procedure and membership of an ombudsman scheme.

“Belvoir stays fully dedicated to customer care and professional standards. The message is straightforward – clients who choose an agent that offers CMP can rest assured that their tenant deposits are protected.”

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