Belvoir Sunday Times Best Lettings Franchise 2012
At the Lettings Agency of the Year 2012 Awards Ceremony held on Friday 25th May at the opulent Lancaster London Hotel, Dorian Gonsalves accepted from Sir Matthew Pinsent the Gold Award on behalf of Belvoir.
This award recognises our business as one of the best in a highly competitive market and shows that focusing on our core principles of customer service, professionalism and specialism has made all of the difference and set us apart from the rest. The award confirms that our Belvoir franchises are not only striving for excellence but are also intent on doing things properly within a self regulating industry, which is incredibly difficult.
This is what the judges said ..
Belvoir's customer service proposition is at the core of its business proposition, along with professionalism and lettings specialism. This is ensured through a robust selection process for new franchisees, unique territory research, a good induction process, innovative marketing and good development of new business opportunities. Judges praised the network's strong brand investment, online PR, and its novel creation of a premises coordinator. They also commended the quarterly regional franchisee meetings, BTL seminar support, which the network has continued to run despite being busy with its flotation on the Alternative Investment Market at the start of the year. Business development teams visit offices to ensure brand guidelines are adhered to and processes complied with, and strengthened centralised audit systems and processes optimise credit control.